Customer Care

CLIXIFIX

Clixifix is our online portal for ensuring your home remains pristine. If you have purchased a Bede Home you should have received an invitation by email to join Clixifix.

Emergencies

In the unlikely event of an emergency our support company Safeguard will take your call and resolve all emergencies (non-emergencies will be referred back to our customer care team and will be actioned the next working day). Call Safeguard on 01429 230 872

Customer help sheet

Kitchen appliances do not form part of the Bede warranty. Please take the time when moving in to register your appliances directly with the manufacturer. You will find appliance instruction booklets and serial numbers within your homeowner pack. Please note appliances are warranted for 12 months.

Boiler systems and unvented hot water storage cylinders have a two year warranty from Bede Homes. Please not this warranty will become null and void if homeowners do not arrange to have have an annual service carried out.

Please note as part of LABC guidelines we do not attend to minor shrinkage, which is a normal feature of new build properties. However we are happy to ensure that any nail pops (small discs of plaster that come loose and fall from a ceiling) and shrinkage in excess of 4mm are remedied.

Other emergencies would be total loss of electric supply or heating or lock failure on external doors.

For all other defects, please contact us by Clixifix, please use the link below.

We endeavour to attend to less urgent defects within 7 to 28 days.  However if we need to order certain materials this may incur additional delays.

Please note as per your LABC guidelines booklet, we do not attend to minor shrinkage, however should you experience nail pops (small discs of plaster that come loose and fall out of the ceiling) and shrinkage cracks in excess of 4mm wide, we will attend those.

Clixifix users please click here